HIPAA Notice of Privacy Practices

 

Payless Pharmacy

Effective Date: January 1st 2021

​

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

​

At Payless Pharmacy, we are committed to protecting the privacy and security of your protected health information (“PHI”). This Notice explains how we may use or disclose your information, your privacy rights, and our legal obligations under the Health Insurance Portability and Accountability Act (“HIPAA”).

Our Responsibilities

​

We are required by law to:

• Maintain the privacy and security of your protected health information.

• Provide you with this Notice of our legal duties and privacy practices.

• Notify you promptly if a breach occurs that may compromise your information.

• Follow the terms of this Notice currently in effect.

How We May Use and Disclose Your Information

We may use or disclose your health information for the following purposes without your written authorization:

​

1. Treatment

We may use your information to provide pharmacy services and coordinate your care.

Examples include:

• Filling prescriptions

• Contacting your physicians regarding medications

• Reviewing drug interactions or allergies

• Counseling you on medication usage

2. Payment

We may use and disclose your information to bill and receive payment.

Examples include:

• Submitting claims to insurance companies

• Determining eligibility or coverage

• Collecting outstanding balances

3. Healthcare Operations

We may use your information to operate and improve our pharmacy services.

Examples include:

• Quality assessment and improvement

• Staff training

• Audits and compliance activities

• Customer service operations

4. Appointment and Refill Reminders

We may contact you regarding:

• Prescription refill reminders

• Medication adherence programs

• Health-related benefits or services

Contact methods may include phone calls, text messages, emails, or postal mail.

5. As Required by Law

We may disclose your information when required by federal, state, or local law.

Examples include:

• Public health reporting

• Law enforcement requests

• Court orders or subpoenas

• Regulatory investigations

6. Public Health and Safety

We may disclose information to:

• Prevent or control disease

• Report adverse drug reactions

• Notify authorities of product recalls

• Prevent serious threats to health or safety

7. Business Associates

We may share information with third-party service providers that perform services on our behalf, such as:

• Billing companies

• IT providers

• Prescription processing vendors

These entities are required to safeguard your information.

Uses and Disclosures Requiring Your Authorization

We will obtain your written authorization before:

• Using your information for marketing purposes not permitted by law

• Selling your protected health information

• Sharing psychotherapy notes (if applicable)

 

You may revoke your authorization at any time in writing.

Your Rights

You have the following rights regarding your health information:

Right to Access

You may request copies of your pharmacy and billing records.

Right to Amend

You may request corrections to inaccurate or incomplete information.

Right to Request Restrictions

You may request limits on how we use or disclose your information.

Right to Confidential Communications

You may request that we contact you in a specific way or at a specific location.

Right to an Accounting of Disclosures

You may request a list of certain disclosures made of your information.

Right to a Paper Copy

You may request a paper copy of this Notice at any time.

Website and Electronic Communications

​

If you use our website or online services:

• We may collect limited technical information such as IP address, browser type, or cookies.

• Online prescription requests and communications may be transmitted securely.

• Email communications may not always be fully secure unless specifically encrypted.

 

We encourage users to protect login credentials and avoid sharing sensitive information through unsecured channels.

SMS/Text Messaging Disclaimer

By providing your mobile number, you consent to receive pharmacy-related text messages, including refill reminders and notifications. Standard messaging and data rates may apply.

​

You may opt out at any time by replying “STOP” or contacting us directly.

Changes to This Notice

We reserve the right to update this Notice at any time. Updated versions will be posted on our website with a revised effective date.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the:

​

U.S. Department of Health and Human Services Office for Civil Rights

You will not be penalized for filing a complaint.

​

Contact Information

Payless Pharmacy
Address: 2860 Del Paso RD, STE 250 
                 Sacramento, CA 95834
Phone: (916) 624-9900